A Senior WFM Practitioner · Available on Retainer

THREE WAYS TO
ENGAGE
THE PRACTITIONER

Three monthly retainer structures designed for operations heads, WFM leaders and CFOs who want a senior contact-centre WFM practitioner on call — without committing to a six-month transformation programme up front. All three start with a complimentary 30-minute discovery call. All three leave the capability with your team.

Important
Paid services commence from 1 August 2026. Discovery calls and engagement scoping conversations are open now — contract signature and chargeable hours begin from that date.
Counsel
Practitioner Counsel
WFM LITE
A senior WFM practitioner on call
₹1.2L per month
4 hours / week · billed monthly

For the operations head or WFM lead who needs a senior practitioner to bring the hard problems to. Forecast variance the team cannot explain. A capacity plan finance is challenging. A schedule that looks right and behaves wrong. An RTA framework that has stopped working. The kind of dilemma a former Global Head of WFM has seen and solved before.

What You Get
  • One 60-minute weekly working session — your agenda, my judgement
  • ~3 hours per week of asynchronous advisory — model reviews, document feedback, problem-solving over email and chat
  • One written advisory note per month summarising recommendations and next steps
  • Access to the proprietary frameworks, templates and reference materials I have built over two decades
  • One half-day deep-dive workshop per quarter on a topic of your choosing
  • Direct access to me — not a junior, not a project manager, not a queue
Ideal for: Mid-sized BPOs, NBFCs and contact-centre operations with an existing WFM team that needs senior depth on specific decisions — without the overhead of a full transformation programme.
Bring Me Your WFM Problem

No upfront payment. Contract signed after the discovery call.

Embedded
Embedded Practitioner
WFM TOTAL
A senior practitioner inside your weekly rhythm
₹3.0L per month
10 hours / week · billed monthly

For operations where WFM is a strategic priority and the team needs senior practitioner depth across multiple workstreams. I sit inside your weekly operating rhythm — capacity reviews, scheduling diagnostics, intraday playbook builds, performance management calibration, vendor decisions, regulatory readiness — the full set of disciplines a Head of WFM owns. Embedded enough to be useful. Senior enough to be the last word on the hard calls.

What You Get
  • Two 90-minute weekly working sessions — one operational, one strategic
  • ~7 hours per week of embedded advisory — sitting in your team's reviews, modelling alongside your analysts, available on call for the urgent
  • Bi-weekly written advisory notes plus a monthly executive summary for leadership
  • Direct email, chat and phone access during Indian business hours
  • Full access to the frameworks, templates and analytical models I have built
  • Two half-day workshops per quarter — typically deep dives on the discipline you need to lift
  • Quarterly business review with operations and finance leadership
  • Priority response — when something is on fire, I am on the call
Ideal for: Larger BPOs, banks, NBFCs and captive contact centres where WFM is a board-level concern and the team needs a senior practitioner inside the operating rhythm — not a quarterly advisor parachuting in.
Embed the Practitioner

No upfront payment. Contract signed after the discovery call.

Plus Cost
Embedded Practitioner + Cost Advisory
COST+
Everything in WFM Total, plus contact-centre cost management
₹4.0L per month
14 hours / week · billed monthly

For operations where workforce management and contact-centre cost discipline sit on the same balance sheet — and where the same senior practitioner should own both views. Everything in WFM Total, plus a structured cost-management advisory layer covering staffing-cost trajectory, shrinkage attribution, vendor pricing reviews, channel-mix economics, overtime governance and the finance-facing reporting that holds the operation accountable for the spend.

What You Get
  • Everything included in WFM Total — operational and strategic working sessions, embedded advisory, written notes, frameworks and workshops
  • ~4 additional hours per week dedicated to cost management — total 14 hours per week of senior practitioner time
  • Monthly cost diagnostic across staffing cost, overtime, shrinkage cost, vendor spend and channel-mix economics
  • Forecast-vs-actual cost reconciliation with attribution to operational drivers
  • Vendor pricing reviews and negotiation support — WFM tooling, BPO seat costs, ancillary spend
  • Finance-facing monthly report tying WFM decisions to P&L impact
  • Quarterly cost optimisation review with operations and finance leadership together
  • Priority response — when something is on fire, I am on the call
Ideal for: Operations where WFM and finance need a single senior view on the cost of the contact-centre function — typically large BPOs, banks with material cost-to-serve targets, and captives where the WFM lead carries explicit cost accountability.
Engage on Cost+

No upfront payment. Contract signed after the discovery call.

Pricing notes. All prices are exclusive of 18% GST. GST is invoiced monthly along with the advisory fee. A formal engagement agreement is signed before work begins, with a 30-day notice period from either side for early termination. Hours are typically utilised within the same month; unused hours do not roll over. Custom engagements outside these three tiers are available on request.
From Call to Engagement

HOW IT WORKS

01

The 30-Minute Call

Tell me what is breaking in your WFM function — or what you wish were stronger. I will tell you what I see in 30 minutes of structured conversation, whether I can help, and what the engagement would look like. No deck. No sales pitch.

02

Scope & Contract

If the fit is right on both sides, we agree the outcomes, the cadence, and the signals we will track monthly to know it is working. A short engagement agreement is signed. No long master services agreement. 30-day notice from either side.

03

Inside the Rhythm

I am inside your weekly rhythm within seven days. The first monthly invoice is raised at month-end. Monthly review with operations leadership. Quarterly review with operations and finance. Capability transfer documented throughout — so your team owns the work, not me.

NEITHER FITS?
LET'S
TALK ANYWAY

If neither structure suits — too much, too little, the wrong cadence, an odd-shaped scope — say so on the discovery call. Custom engagements are common. The point of the call is to figure out what is actually useful to you. The structures above are the most-asked-for shapes, not the only ones available.

Book the 30-Minute Call